Refund & Returns Policy

Last updated: 28 October 2026

At ToasterPod, we want you to love your purchase. If you are not completely happy with your ToasterPod, we offer a 30 Day Trial – Love It Guarantee, subject to the terms below.

This policy applies to purchases made through mytoasterpod.com.

1. Your 30 Day Trial – Love It Guarantee

If you change your mind about your purchase, you may return it within 30 days of receiving it for a refund under our 30 Day Trial – Love It Guarantee.

To qualify:

• The item must be returned within 30 days of delivery;
• The item must be in a resalable condition;
• The item should be complete, with all original parts, accessories, instructions and packaging where possible;
• You must contact us before returning the item.

Unless your item is faulty, damaged on arrival or not as described, the following will apply:

• A 10% restocking fee will be deducted from your refund; 
• You are responsible for the cost of return postage.

2. How to start a return

To start a return under the 30 Day Trial – Love It Guarantee, please complete the return request form. Make sure you include:

• Your order number;
• The name and email address used to place the order;
• The item you wish to return;
• The reason for your return;
• Photographs if the item is damaged, faulty or incorrect.

Once your return is approved, we will provide you with return instructions and the correct returns address.

Please do not send items back without contacting us first, as this may delay your refund.

3. Return postage

Unless your item is faulty, damaged on arrival or not as described, you are responsible for paying the return postage fee.

We recommend using a tracked delivery service and retaining proof of postage, as we cannot issue a refund for items that are lost in transit on their way back to us.

4. Refund processing

Once we receive and inspect your returned item, we will process your refund.

Refunds are normally issued within 3–5 business days of approving the return. The time it takes for the refund to appear in your account depends on your payment provider.

Refunds will be made to the original payment method used at checkout.

For voluntary returns under the 30 Day Trial – Love It Guarantee, the refund will be the item price less:

• The 10% restocking fee;
• Any return postage paid by you;
• Any deduction where the item has been used, damaged or returned incomplete beyond what is reasonably necessary to inspect it.

5. Faulty, damaged or incorrect items

Your statutory rights are not affected by this policy.

If your ToasterPod arrives damaged, develops a fault, or is not as described, please contact us as soon as possible, within 30 days of delivery, with your order number and photographs.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Where goods are faulty, consumers may have a short-term right to reject them and receive a refund within 30 days of delivery.

For confirmed faulty, damaged or incorrect items, we will offer a refund. We do not offer replacements or exchanges. If you want a replacement, you may make a new purchase once you have received your refund.

6. UK statutory cancellation rights

In addition to our 30 Day Trial – Love It Guarantee, UK consumers have a legal right to cancel an online order within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return the goods.

If you cancel within this statutory 14-day period:

• You do not need to give a reason;
• We will refund the item price and the lowest-cost standard delivery charge, if you paid for delivery;
• You are responsible for return postage unless we have agreed otherwise;
• We may deduct an amount for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods;
• We will refund you within 14 days of receiving the returned goods or proof that they have been returned, whichever is earlier.

No restocking fee will be applied where you exercise your statutory 14-day cancellation right.

7. Non-returnable items

For hygiene, safety and practical reasons, the following cannot be returned unless faulty, damaged on arrival or not as described:

• Items that have been significantly used, damaged or modified;
• Items returned without all original components;
• Items returned outside the applicable return period;
• Free gifts or promotional items, unless the related paid item is being returned.

8. Free gifts and bundles

If your order included a free gift, promotional item or bundle component, please return it with the main product where possible.

If a free gift is not returned, or cannot be returned in resalable condition, we may deduct its value from your refund.

9. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original item under this policy and place a new order.

If your item is faulty or incorrect, contact us and we will arrange a suitable replacement or refund.

10. Returns address

Please do not return items until you have received return instructions from us. The return address will depend on the content of your order and will be sent to you with your return authorisation.

11. Contact us

If you have any questions about returns or refunds, please contact us.